2000
Dangerous goods management
Advanced
With a one-stop-shop concept for dangerous goods, along with the collective expertise of its team, DGM Sweden has a well-known reputation. Because of their outstanding knowledge, this is also reflected in them being a DGOffice reseller at advanced level.
One-stop-shop
DGM Sweden offers comprehensive services related to dangerous goods, including training, consultancy, operations and packaging. Mats Larsson, Dangerous Goods Safety Advisor and Consultant at DGM Sweden, also mentioned they have an ongoing development of new packaging solutions for lithium batteries, incl. Lipropack for damaged lithium batteries. The lithium battery training is the most popular course at the moment, while the demand for e-learning increases as well.
“DGOffice is considered a crucial add-on to our services, providing digital regulations and efficient declaration tools, and would be highly missed if absent.”
Sharing knowledge and experience
DGM Sweden maintains high standards. When it comes to working together with suppliers or partners for products and services, product sustainability and knowledge are main criteria, but relevant experience is prioritized. Of course they also apply this to DGOffice.
Mats indicated that, overall, customers report positive experiences, but some struggle with learning new systems. Often, this is due to limited dangerous goods training. Ongoing support and training address these challenges.
“We provide 45-minute to one-hour training sessions for the use of DGOffice, helping customers become comfortable with the system and encouraging internal knowledge sharing.”
Primary customer segments served by DGM Sweden
“Demonstrating the software’s built-in regulations plus it’s worldwide use gives our customers confidence in the accuracy of DGOffice.”
- Shippers
- 3PL
- Freight forwarders
- Authorities
Impact on dangerous goods activities
Specific DGOffice functionalities that improve control and efficiency for DGM Sweden’s customers are the facilitation of article classification and management, as well as user maintenance. Even the most simple features, such as signature uploads, contribute to this. Customers transitioning from manual processes to DGOffice experience significant time savings and streamlined operations.
“Experienced users can finalize shipments with DGOffice in less than a minute.”
Other common feedback reported by customers:
- Automated printing of shipping labels and pre-set information reduced manual effort and improved ease of use
- The system is largely fail-proof, especially for complex shipments
- Ensurance of correct documentation and regulatory compliance minimized errors and potential fines
Advanced reseller
Mats explained that DGM Sweden’s position as a trusted advisor is confirmed by being recognized as an advanced DGOffice reseller. He also emphasized the importance of responsive support and effective collaboration with DGOffice B.V. as a partner, which facilitates smooth day-to-day operations and reliable customer service. Timely responses and adequate resources are crucial, especially for complex technical questions and integrations. Mats is the main DGOffice contact within DGM Sweden, ensuring efficient communication and problem resolution.
DGM Sweden
Since the beginning, DGM Sweden is a reseller for DGOffice. DGM Sweden operates from 3 offices located near major airports, facilitating nationwide services related to dangerous goods. With more than 25 years of experience in the market and around 30 employees, DGM Sweden is recognized as a major player in the Swedish dangerous goods segment. Their main business areas are training, consultancy, operations and their web shop for all kinds of related supplies.