General Terms of Trade - DGM-SDG

General Terms of Trade

Terms and Conditions of Sale, version 2017.1

1. Definitions


“DGOFFICE” means DGOffice B.V., Netherlands, VAT. NL 855756147B01, in connection with the following terms and conditions.

1.2 "Force Majeure"

“Force Majeure” means any cause affecting the performance by DGOFFICE of its obligations arising from acts, events, omissions, happenings or non-happenings beyond its reasonable control including (but not limited to) governmental regulations, fire, flood or any disaster or industrial dispute affecting a third party.

1.3 "Working days"

“Working days” means Monday to Friday, excluding Bank- or other Public holidays.

2. Acceptance of orders


Orders accepted by DGOFFICE shall be a contract of sale subject to these terms and conditions that shall prevail over any other document or communication from the Purchaser with whom DGOFFICE is dealing (“the customer”).


All orders are subject to acceptance and to availability of the goods ordered.


DGOFFICE is entitled to refuse any order placed by you (“the customer”).


DGOFFICE accepts an order when the Customer submits identification, delivery and payment details.


You undertake that:

2.5.1 All details you provide to us for the purpose of purchasing goods or services are correct, and

2.5.2 The order shall not bind DGOFFICE until the Customer accepts these terms and conditions, which are deemed accepted if the goods are sent for delivery.

3. Carriage, post and packing


Charges are made for all delivery options and will be invoiced to customers.

4. Prices


Goods are invoiced at forehand agreed prices.


DGOFFICE reserves the right to remedy an obvious mistake in the prices by charging a proper commercial value price to rectify the error.


All price are exclusive of VAT in EUR, DKK or NOK.

4. Delivery


Any time or date stated for delivery is an estimate only. DGOFFICE makes every effort to despatch goods on time, but does not accept liability for failure to deliver within the stated time.


If DGOFFICE is unable to deliver the goods within 30 days after the delivery date agreed the Customer will, as its sole remedy, be entitled to cancel the order and require any money paid to DGOFFICE in respect of that order to be refunded. In order to cancel, the Customer must send written notice of cancellation to DGOFFICE after the above date but before delivery of the goods or notification from DGOFFICE that the goods are ready for delivery.


DGOFFICE does not accept liability for shortages or damage to deliveries unless the Customer notifies DGOFFICE of the shortage or damage in writing within eight (8) days of receipt of the delivery.


The Customer has to accept the goods when they are ready for delivery.


Delivery is deemed to take place when the goods are delivered to the Customer’s nominated address, whereupon the risks of loss, breakage and all damage and all other risks shall pass to the Customer.


Title in the goods does not pass to the Customer until payment is received in full by DGOFFICE.


If the Customer cannot accept delivery, DGOFFICE may at its option: (a) store and insure the goods at the Customer’s expense and risk or (b) sell the goods at the best price reasonably obtainable and (after deducting reasonable storage insurance and selling costs) pay to the Customer any excess over the sale price or charge the Customer for any shortfall or (c) re-arrange delivery provided that DGOFFICE may charge the Customer for the additional delivery costs incurred.


The Customer may request a Proof of Delivery, provided that this request is made in writing within 3 months of the date of delivery and DGOFFICE shall use reasonable endeavours to provide such proof. Thereafter, delivery shall be deemed to have been successfully completed.

6. Payment Terms


Unless otherwise expressly stipulated by DGOFFICE, Credit Account invoices are due and payable in EUR, DKK or NOK 14 days from the date of the invoice.


If an invoice becomes overdue for payment the full outstanding account becomes overdue and payable. DGOFFICE may charge interest at 2% above the base rate prevailing from time to time on overdue amounts. The reminder charge is per reminder for overdue payment EUR 15, DKK 115 or NOK 135.


Payment shall be deemed to have been received only when the full amount of the value of the goods as invoiced has been credited to DGOFFICE’s bank account without recourse as cleared funds or DGOFFICE has received the full amount in cash.

7. Product Specifications


Whilst DGOFFICE will make every endeavour to deliver the goods as they are advertised, actual dimensions, images, specifications and quantities may in certain circumstances vary from those so advertised and supplied.


DGOFFICE reserves the right without prior notice to vary the specification of any goods without any liability to the Customer arising directly or indirectly from any such variation but DGOFFICE will use all reasonable endeavors to ensure that the goods are as near as possible to the goods as specified.

8. Supply


In the event that DGOFFICE is unable to supply goods as ordered by the Customer DGOFFICE reserves the right to supply goods of equal or superior quality comparable to or compatible with the goods ordered at the same price. In the event that the goods ordered by the customer become obsolete, DGOFFICE reserves the right to offer the customer a substitute that may be at a higher price.

9. Trade Name and Mark


Indications of trade names or marks (other than those of DGOFFICE) shown documentation of DGOFFICE are not restricted to indications of manufacture but may be indicative of general use of systems, machines etc. associated with the use of such products.


Any software supplied to the Customer by DGOFFICE comes with a licence to use the software from the manufacturer DGOFFICE. The Customer must comply with these software licence terms in addition to DGOFFICE’s terms and conditions (Ref. / Licence information).

10. Cancellation


Depending on the status of your order, we may be able to cancel it. However, DGOFFICE reserves the right not to accept cancellation of orders. If for any reason an order is refused at the point of delivery, a charge will be levied for returning the delivery to the warehouse.

11. Returns


Current items, undamaged, fully marketable with original manufacturers’ packaging (which shall not be defaced) unopened with all wrappings and seals intact may be returned by prior agreement of DGOFFICE, who reserve the right to levy a restocking fee. The customer is liable for payment of postage and packing charges incurred in the return of the goods.


DGOFFICE reserves the right to reassign costs to its customers levied by its suppliers relating to the return of any orders, including any applicable penalties. Requests for returns must be made within 10 working days from receipt of the goods.


Faulty or damaged items should be notified within eight (8) days of receipt of goods, and will be dealt with in accordance with the returns procedure laid out by the manufacturer. All goods returned must be in the manufacturers’ original packaging complete with all ancillary items.

12. Warranty


All goods sold by DGOFFICE are warranted free from defects in materials and workmanship. If DGOFFICE shall receive a written complaint from a Customer in respect of goods found to be defective in respect of materials or workmanship only within the manufacturers warranty period, DGOFFICE, after it has had a reasonable time to investigate the same and examine the goods in dispute shall be entitled at its option to repair or replace the defective goods or refund the purchase price.


No claim will be entertained in respect of any goods which have been repaired or altered in any way or have been the subject of any accident or damage caused by any innocent, willful or negligent act or omission of the Customer its employees or agents or through use contrary to the manufacturer’s instructions by the Customer, its employees or agents or by circumstances beyond the control of DGOFFICE or goods which cannot be shown to have been supplied by DGOFFICE.

14. DGOFFICE Liability


DGOFFICE shall under no circumstances whatsoever be liable for any indirect or consequential loss howsoever caused.


DGOFFICE’s liability in respect of breach or non-performance of any order shall be limited to the invoiced value to which the claim relates.


DGOFFICE excludes liability for death and personal injury caused by the goods except if caused by DGOFFICE’s negligence.


All claims and/or losses which may give rise to a claim should be brought by the claimant directly against DGOFFICE.

15. Entire Agreement


These terms and conditions set out the entire terms between the parties and supersede all other agreements representations and documents previously exchanged between the parties.

16. Severance


If any of the terms are found to be void, voidable or unenforceable then these terms are severed from the contract of sale and will not affect the enforceability of the remaining terms and conditions.

17. Waiver


Waiver by DGOFFICE of any breach of these conditions or any granting of time or indulgence by DGOFFICE to the Customer shall in no way affect the rights of DGOFFICE hereunder. 

18. Jurisdiction


The terms and conditions are governed by Dutch Law and the parties hereby agree to submit to the jurisdiction of the Dutch Courts.

19. Notices


Any notice or demand to be given hereunder shall be in writing and shall be delivered by hand or sent by first class pre-paid letter to the last known address of the party to be notified and shall be deemed to have been served immediately, if delivered by hand and forty eight hours after posting if posted as aforesaid.


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